Instructions on how to clock in with AI Camera

Introduction: When you clock in with AI Camera, the data will be synchronized with the Tanca system. You can check your attendance data on your phone and in the administration system. Some notes when clocking in with AI Camera:

• Steps:

Step 1: Download the Tanca app from the app store.

Step 2: Log in to your existing account.

Step 3: Check the notifications when clocking in with AI Camera.

Step 4: Review your attendance history in the Attendance section to calculate your working hours.

FAQ

• Why am I not receiving notifications on my phone?

Normally, you should receive notifications immediately after clocking in with AI Camera. However, in some cases, notifications may be delayed due to the following reasons:

Internet connection from Vietnam to international servers is interrupted.

Tanca's notification service is experiencing data overload issues.

Connectivity between Tanca and Hanet is disrupted.

Regardless of the case, you can always check your attendance history on your phone to see if the data has been recorded.

• Why does the AI Camera indicate a successful clock-in, but I am not recorded?

It may be due to incorrect time frames set for recording clock-ins and clock-outs. You need to check and verify these time frames.

• Why doesn't the AI Camera recognize me even though I am standing in front of it?

Normally, once the camera recognizes you, it will not recognize you again if you stand in front of it. You should turn your face away from the camera and then turn back to check for recognition.