A roundup of the most common questions when rolling out the Training module, with short answers and links to detailed articles.
About courses
| Question | Answer |
|---|
| I created a course, but learners can't see it? | Check the Active toggle in the course settings — article B16-02 |
| Clicking the course name opens the statistics screen? | That's correct. To edit the content, use three dots › Edit content — article B16-03 |
| What images can I upload as a cover? | PNG or JPEG only |
| Should a lesson page use a file or a link? | One or the other. Core content should be uploaded as a file rather than pointing to an external link — article B16-03 |
| Do question pages within a lesson have a passing score? | No. If you need a passing threshold, use a test — article B16-05 |
| Can I reuse the structure of an old course? | Yes, turn on Save as template when creating the course |
About skills and the competency loop
| Question | Answer |
|---|
| Where does a course's Skills field come from? | The skill library of the Talent module — the same list, not a separate system — article B16-04 |
| Do courses get recommended to the right people automatically? | Yes, through the Recommended from your skills section — but only when the course has skills attached |
| How many skills should be attached to a course? | One to three. Attach eight skills and the course won't teach any of them in depth |
| The skill isn't in the list yet? | Add it first in Talent › Settings › Skill library — article B13-02 |
| Is the recruitment competency framework shared? | No. That is a separate system — article B15-05 |
About tests
| Question | Answer |
|---|
| I created a test, but nobody can take it? | The test has no exam paper yet. The Exam paper column still shows the Create exam paper button — article B16-05 |
| Can I mix multiple-choice and essay questions in one test? | No. Choose Auto grading or Manual grading; they can't be mixed. If you need both, split them into two tests |
| Where do I set the passing score? | The Score required to pass field on the exam paper screen |
| What are multiple exam papers for the same test used for? | Creating variants — to prevent copying and to allow retakes. Keep the total score and passing score the same across papers |
| What should the passing score be? | Compliance and safety: 80–100%. Routine job skills: about 70% |
| Why does the Exam paper column show `1 exam paper`? | A translation error in the interface; it doesn't affect functionality |
About mandatory courses and learning paths
| Question | Answer |
|---|
| Where do I turn on mandatory courses? | Training › Learning path setup, the In mandatory path toggle — article B16-06 |
| Can I assign a mandatory course to just one job title? | Not yet. The course screen currently has no audience selection field — article B16-06 has a workaround |
| I turned on mandatory, but learners still can't see it? | The course is in Inactive status. Check both columns |
| How many mandatory courses is reasonable? | New hires: 3–5 courses in the first month. Current employees: 1–2 courses per quarter |
About reports and what's not available yet
| Question | Answer |
|---|
| The report shows 0? | Check the selected date range before drawing conclusions — article B16-09 |
| Is a 100% pass rate good? | No. It usually means the test is too easy and can't distinguish who has actually learned |
| Can completion certificates be issued? | This feature was not found in the review. See the workaround in article B16-10 |
| Can I create in-person classroom courses? | Not yet. Only online courses are available. Tests, however, have an Offline type — article B16-10 |
| Can attendance be taken for training sessions? | Not available yet in the Training module |
| Training plans, Knowledge base, AI assistant? | All three are labeled Coming soon |
For employees
| Question | Answer |
|---|
| Where are my courses? | Training › Learning path, in the Mandatory courses section — article B16-11 |
| My Recommended from your skills section is empty? | Your company hasn't run or published a competency review cycle that includes you yet |
| I finished everything, but the course still says in progress? | The course has Answer required turned on — you still have unanswered questions |
| I submitted my test, but there's no score yet? | Manually graded tests need an instructor to grade them. Auto-graded tests return results immediately |
| What is Skillify? | Tanca's external course library, opened right within the Training module — article B16-08 |
