The questions customer support receives most often about the internal Newsfeed, with answers that reflect the current product.

I made a typo — where do I edit my post?

Published posts currently cannot be edited. The post menu only has Save, Turn notifications on/off, Pin and Delete. The only way is to delete and repost, at the cost of losing all likes, comments and shares. The product team has logged the request to add an edit function.

For important content that needs to be editable, use Communications › Announcements instead of the Newsfeed — announcements have an Edit button.

Why isn't my pinned post at the top?

As of the current release, pinned posts have been moved to the top of the Newsfeed. If you still see a pinned post in the middle of the timeline, reload the page; if it's still the same, submit a support request with a screenshot.

Can Company News be sent to just one branch?

No. Company News is shown to the whole company. The Tag field only mentions the branch, department or employee on the post card — it does not restrict who can see it.

To send to a specific branch or department only, use Communications › Announcements (B18-02).

Where is my post? I clicked Post and saw “Post submitted for approval”.

For administrator accounts, Company News is published publicly right away even though the message says it was submitted for approval. Check Connect › Company News before posting again, to avoid posting it twice.

Clicking a colleague's name doesn't open their page?

Correct. Tagged names are shown in blue like a link but are not clickable yet, and the Profile page currently only shows your own posts. There is no way to view a colleague's posts other than scrolling the Newsfeed. Both are being added.

Who can see the posts I've marked as Saved?

Nobody. The Saved section is your private list; the author does not know you saved their post.

I chose “Only me” in Settings, but Company News still shows up?

That's by design. That option only limits who can view your profile page. Company News is the official channel and is always shown.

What files can I attach?

The post composer accepts images, videos, PDF, Word, Excel, PowerPoint, ZIP and text files. For documents that need long-term storage and view permissions, put them in the Information Center (B20) and link to them in the post, rather than attaching them directly to the Newsfeed.

Can I report a post that violates the rules?

There is no report button in the product yet. If you come across inappropriate content, notify HR through the internal channel your company has announced; administrators can delete posts from the `…` menu.

The emoji picker is missing the emoji I need?

The emoji picker currently only has the smileys group, with no hands, food or objects groups, and no search box yet. You can paste emoji from your operating system's keyboard into the post content as usual.