The questions Customer Support receives most often about the Communications module, answered accurately for the current product.
Can I schedule an announcement?
Not yet. The Add announcement form has no field for choosing a send time — the announcement goes out as soon as you click Create. If you need to send it at a specific time, draft the content somewhere else and create the announcement at that time. This feature request has been logged.
Does the system automatically remind people who haven't read it?
No. View the Employees who confirmed list on the detail page and remind those who are missing yourself, ideally through their line manager. See B18-05.
Can I see what percentage of employees have read it?
Only for announcements with Require read confirmation turned on, and that number is the confirmation rate, not the read rate. Regular announcements don't record opens. The screen also doesn't show the denominator, so you need to compare it yourself against the employee list of the departments you sent it to.
Can I turn on required confirmation after sending?
You can edit the announcement, but it's uncertain whether people who already received it will be asked to confirm. The safest approach: decide when you create it. If you forgot, send a new announcement with confirmation turned on and state clearly “replaces the announcement dated …”.
Why do I get “Network Error” when creating Company Rules?
This is a known server error on the Company Rules screen (503 response), recorded since 09/05/2026 and awaiting a fix — it's not caused by the content you entered. In the meantime, put the rules in the Information Center and send an Announcement with required confirmation alongside it. See B18-03.
How large can attachments be?
Each file can be up to 25 MB; drag and drop or click to select. For larger files, upload them to the Information Center and share the link in the announcement content.
How do Announcements differ from Company News on the Newsfeed?
| Announcements (Communications) | Company News (Connect) | |
|---|---|---|
| Send to specific branches / departments | Yes | No — always company-wide |
| Read confirmation | Yes | No |
| Edit after sending | Yes | No |
| File attachments up to 25 MB | Yes | Images, videos, and basic files |
| Comments, likes, shares | No | Yes |
Why does the announcement type dropdown have two items with the same name?
The system currently allows two announcement types with the same name to be created without warning. Go to Communications › Announcement types and delete the extra one — the delete dialog shows the type name clearly so you won't delete the wrong one.
If I delete an announcement, can people who received it still see it?
The announcement is removed from the list. However, push notifications already sent to phones can't be recalled. REQUIRES COMPANY CONFIRMATION before publishing (developers need to confirm the behavior on the employee side after an announcement is deleted).
Can I select individual employees instead of whole departments?
Yes — the Department / employee field lets you select down to individual people. But for long-lived content, select by department: people who join the department later will automatically be included in the recipient group, while a list of individuals won't update itself.
