A roundup of the most frequently asked questions when rolling out the Recruitment module, with short answers and links to detailed articles.
About competency frameworks — the most confusing group of questions
| Question | Answer |
|---|
| I built a competency framework in Talent; why doesn't Recruitment see it? | They are two separate systems. Frameworks for recruitment must be built in Recruitment › Settings › Competency Frameworks — article B15-05 |
| Why does the Competency Framework field in step 4 show "No options available"? | The framework is in Draft status. Only Active frameworks can be selected, and a framework can only be switched to Active when its weights total 100 |
| Where do the skills in a recruitment framework come from? | They are typed in manually, not taken from the Talent Skills Library |
| What is the "effective" weight? | The group's % of the framework × the skill's share. This is the skill's true weight across the whole framework |
| In Talent, why does every level I select show "Untitled"? | That skill doesn't yet have its five behavioral levels written in the Skills Library — article B13-03 |
About configuration
| Question | Answer |
|---|
| What's the minimum I need to set up to publish a job posting? | A recruitment pipeline, a list of sources, and a career page template — article B15-01 |
| Does editing a pipeline affect positions that are currently open? | Yes. Pipelines are shared across the whole company — editing one here changes it on every position using it. If you need something different, create a separate pipeline |
| Which address are emails to candidates sent from? | Set it in Settings › General Configuration — article B15-02 |
| Can the six built-in email templates be used right away? | No. They are written for a sample position; you must change the company name and position name before publishing a posting — article B15-08 |
| Can I send Zalo messages to candidates yet? | Not yet. You can compose and save templates, but the Zalo OA connection is still in development |
About positions and candidates
| Question | Answer |
|---|
| Where do new applications land? | The Unassigned column on the position's board — article B15-11 |
| Why does every column say "No owner assigned"? | The position hasn't been assigned a recruitment team. Assign it in step 4 of the wizard, then go to the Permissions tab — article B15-10 |
| Automatic CV distribution is on, but applications are still waiting? | No one in the matching region is still under their quota. Applications wait to be assigned manually; they are not lost |
| Does closing a position delete its applications? | No. The posting is removed from the website, but applications are kept |
| Can I add candidates manually? | Yes, with the Add candidate button. Remember to fill in the Source — article B15-12 |
| Where do bulk-uploaded CVs that aren't assigned to a position go? | The AI Screen screen, under the Pending review filter |
About AI
| Question | Answer |
|---|
| Where do I turn on CV scoring? | On each position: step 4 Team & AI — select a competency framework, then turn on Automatically score CVs |
| Why does the AI Scan page have only one toggle? | The page description promises more than what is actually there. Routing score thresholds and data consent rules are not yet available in the interface — article B15-07 |
| What does AI Interview need in order to run? | An interview question set + a position linked to that set + a pipeline with a step that has the AI Interview role enabled |
| Can I reject candidates outright when their AI score is low? | You shouldn't. Keep a human review step. The AI score is a tool for ordering which applications to read first, not a hiring decision |
| Can AI help draft the JD? | Yes — use the Draft JD with AI button or Suggest for each block in step 2. You must read it over and edit before publishing |
About reports and what's not available yet
| Question | Answer |
|---|
| What should I do if reports are empty? | Check four data-entry habits: fill in the Source, select a Rejection reason, move cards at the right time, close positions when done — article B15-15 |
| Can candidate surveys be sent yet? | Not yet. They can be composed and saved, but the sending flow isn't connected |
| Can automatic scheduling be used yet? | Not yet. This block currently shows No data yet |
| Partner portal and Agent Sourcing? | Both are labeled Coming soon |
| Can past data be corrected? | No. Data that wasn't entered at the time cannot be recovered |
About legal matters — points to ask your legal team
The Help Center does not provide legal guidance on the four points below. They are governed by the laws of the place where the company is hiring, and the company's legal department is the one to decide.
- The Age and Preferred gender fields are publicly displayed on job postings (article B15-09).
- Notifying candidates about the use of AI for interviewing and scoring (article B15-13).
- Retention period for candidate records in the talent pool after a recruitment campaign ends (article B15-12).
- The list of documents employees may be asked to submit when starting work (article B15-14).
